Return Policy
REFUND POLICY At Golan Jewelry Inc., we work hard to make sure you're completely satisfied with the jewelry you buy. We do not accept returns because of the nature of our business and the customized nature of our items. We are aware, nonetheless, that occasionally store credit or exchanges might be required. In order to meet your demands, we have created the following return policy:
Exchanges and Store Credit Only: Within 5 days of the shipment date, we offer exchanges or store credit for eligible items. Unfortunately, we are unable to provide store credit or accept returns after this time.
Shipping Costs: Customers are responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item. Please note that shipping costs are non-refundable.
Inspection and Approval: Once we receive the returned item, our team will thoroughly inspect it to ensure it meets the eligibility criteria stated above. We reserve the right to deny an exchange or store credit if the item does not meet our requirements.
Exchange Process: In the case of an exchange, we will work closely with you to find a suitable replacement item of equal or lesser value. If the chosen item has a higher value, the price difference will be the responsibility of the customer.
Store Credit Process: For store credit, we will issue you a unique code that can be used towards a future purchase on our website. The store credit will be valid for a specified period of time, as indicated at the time of issuance.
Please be aware that our return policy only covers regular transactions. Discounted items, special promotions, and customized orders may not be covered. We kindly ask that you carefully review the terms and conditions of these offers before making a purchase.
We value your understanding of our return policy and are dedicated to providing you with the greatest jewelry and outstanding customer service. If you have any further questions or concerns regarding our return policy, don't be afraid to contact our customer service staff; they will be happy to assist you.
Exchanges and Store Credit Only: Within 5 days of the shipment date, we offer exchanges or store credit for eligible items. Unfortunately, we are unable to provide store credit or accept returns after this time.
Shipping Costs: Customers are responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item. Please note that shipping costs are non-refundable.
Inspection and Approval: Once we receive the returned item, our team will thoroughly inspect it to ensure it meets the eligibility criteria stated above. We reserve the right to deny an exchange or store credit if the item does not meet our requirements.
Exchange Process: In the case of an exchange, we will work closely with you to find a suitable replacement item of equal or lesser value. If the chosen item has a higher value, the price difference will be the responsibility of the customer.
Store Credit Process: For store credit, we will issue you a unique code that can be used towards a future purchase on our website. The store credit will be valid for a specified period of time, as indicated at the time of issuance.
Please be aware that our return policy only covers regular transactions. Discounted items, special promotions, and customized orders may not be covered. We kindly ask that you carefully review the terms and conditions of these offers before making a purchase.
We value your understanding of our return policy and are dedicated to providing you with the greatest jewelry and outstanding customer service. If you have any further questions or concerns regarding our return policy, don't be afraid to contact our customer service staff; they will be happy to assist you.
Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 10-21 business days to arrive. Overseas deliveries can take anywhere from 14-36 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
